How long do processing and shipping take?
The estimated fulfillment times are listed next to each shipping method during checkout and are also listed in your confirmation email below the shipping address. From start to finish your order is processed, filled, and shipped by human beings! For the highest quality and freshness, all of our products are hand-poured and filled to order, rather than pre-bagged. We pride ourselves on this personal touch to ensure every package is perfect. For additional information regarding our shipping policies please visit our shipping page.
Can i add to my order after it's placed?
We capture the total amount of your order at the time the order is placed and so we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers' protection, adding to or changing the order is not possible without canceling and refunding the original order.
Are all of your products organic?
We strive to sell organic products whenever possible. If a product is not organic, it is cultivated without chemicals, or wild harvested. Our full-time lab staffers are constantly testing our ingredients to ensure they meet our strict specifications and are free from adulterants and contamination, including pesticides.
How are your products packaged?
Our product packaging is designed to protect the high-quality botanicals inside. We use a variety of materials including glass, plastic, multi-layer bags, recyclable tin, and boxes to keep the botanical goodness inside fresh. In addition, we pride ourselves on making sure we use green materials to package and pad our boxes to ensure your order arrives safe and sound.
Can I return a product? what if i received the wrong item or my order was damaged?
Our guarantee to you is that if for ANY reason you wish to return the products that you have received, you may send them back to us postmarked within 30 days from the date your order is received. If you have received the wrong item or damage occurs, please contact us or visit our refund policy page
Where is my tracking information?
We will send you an email with your tracking information as soon as we generate a shipping label for your order. If you have not received an email from us with your shipping details, please contact us to check on your order.